This Shipping and Returns Policy applies to all purchases made from Ka Lee Limited through gegqhoodie.com. By placing an order, you agree to the terms described in this document. This document governs shipping, returns, refunds, and damaged goods claims.
Orders are processed and shipped according to the shipping method selected at checkout. Shipping timelines are standard and depend on the destination and carrier. Ka Lee Limited does not guarantee specific delivery dates. All shipping times are estimates provided by the carrier. Tracking information is provided when available. Shipping costs are calculated at checkout and are non-refundable.
Orders are processed on business days. Business days exclude weekends and public holidays. Once an order is shipped, the carrier is responsible for delivery. Ka Lee Limited provides tracking numbers when the carrier makes them available. If a package is marked as delivered by the carrier, Ka Lee Limited considers the delivery complete. If you do not receive the package, you must contact the carrier directly. Ka Lee Limited is not responsible for lost or stolen packages after delivery confirmation.
You have exactly 14 days from the date of receipt to request a return for any reason. This is a strict 14-day no-reason refund policy. The 14-day period begins on the date the carrier records delivery. You must initiate the return request within this 14-day period. The date of initiation is the date you send the return request to Ka Lee Limited. If the 14th day falls on a weekend or holiday, the deadline is the next business day. Ka Lee Limited does not accept return requests after the 14-day period.
To be eligible, items must be unused, in original packaging, and in the same condition as received. Items must not show signs of wear, washing, alteration, or damage. All tags must be attached. Ka Lee Limited reserves the right to reject returns that do not meet these conditions.
Items that are not in original packaging, that have been used, washed, altered, or damaged by the customer are not eligible for return. Items missing tags or accessories are not eligible. Any item designated as non-returnable at the time of purchase is not eligible. Items that have been worn, washed, ironed, dry-cleaned, or altered in any way are not eligible. Items with odors, stains, or pet hair are not eligible. Items that have been damaged due to customer misuse are not eligible. Items that are missing the original packaging, tags, or accessories are not eligible. No other conditions apply.
The buyer completely bears the return shipping costs. Ka Lee Limited does not provide prepaid return labels. You must arrange and pay for return shipping. Shipping costs are non-refundable. Ka Lee Limited recommends using a trackable shipping service. Ka Lee Limited is not responsible for returns lost in transit. The buyer must use a shipping method that provides tracking. The buyer must retain the tracking number and proof of shipment. Ka Lee Limited does not reimburse return shipping costs. The buyer is responsible for any customs duties, taxes, or fees associated with the return shipment. If the return is rejected, Ka Lee Limited may ship the item back to the buyer at the buyer's expense.
To initiate a return, follow these steps:
1. Contact Ka Lee Limited at [email protected] within 14 days of receipt. Provide your order number, the item you wish to return, and the reason for return. Ka Lee Limited will respond with a return authorization number and further instructions.
2. Wait for the return authorization number. Do not ship the item before receiving the return authorization number. Ka Lee Limited may refuse returns shipped without authorization.
3. Pack the item securely in its original packaging. Include all tags, accessories, and the return authorization number. Write the return authorization number on the outside of the package.
4. Ship the item to the following address: The recipient must be Ka Lee Limited, the contact phone is +852 5155 5594, and the specific return address is 33/F, Millennium City Phase 1, 1 Hung To Road, Kwun Tong.
5. Provide tracking information to Ka Lee Limited after shipping. Send the tracking number to [email protected].
6. Ka Lee Limited inspects the returned item upon arrival. Inspection occurs after delivery.
7. If approved, refund is processed. If rejected, Ka Lee Limited will notify you and may return the item to you at your expense.
Refunds are processed after the returned item is received and inspected. Refund arrival time is at least 14 days from the date Ka Lee Limited approves the return. Refunds are issued to the original payment method. The buyer completely bears the return shipping costs. Refunds are issued in the same currency as the original purchase. Currency exchange rates or fees charged by your bank or payment provider are not refunded. Ka Lee Limited does not issue refunds for shipping costs. Refunds are processed only after the return is approved.
PayPal refunds take at least 14 days to appear in your PayPal account. However, local laws require up to 30 days for PayPal refunds in some regions. Ka Lee Limited complies with all applicable local laws. The refund time may be longer than 14 days depending on your jurisdiction. PayPal refunds are subject to PayPal's own processing times. Ka Lee Limited initiates the refund within the stated timeframe. The actual arrival of the refund in your PayPal account depends on PayPal and your financial institution.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. To submit a claim, contact Ka Lee Limited at [email protected] within 7 days of receipt. Provide your order number, photographs of the damage or defect, and a description. Claims must include clear photographs of the damage or defect. Claims must include a description of the damage or defect. Claims must include your order number. Ka Lee Limited may request additional information. Failure to provide requested information within 7 days may result in denial. The 7-day period begins on the date of receipt. The date of receipt is the date the carrier records delivery. Claims submitted after 7 days will be denied. If approved, Ka Lee Limited will provide instructions for return or replacement. The buyer bears return shipping costs for damaged or defective items as stated in the Return Shipping Costs section.
For questions about shipping or returns, contact Ka Lee Limited at [email protected] or +852 5155 5594. The mailing address is 33/F, Millennium City Phase 1, 1 Hung To Road, Kwun Tong. Customer service hours are standard business hours. Ka Lee Limited responds to inquiries in the order they are received.
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